What constitutes a defect?

A genuine build defect is an issue with the workmanship of your home or a component failure, once you have moved in.

If you are experiencing a problem with one of your appliances, please refer initially to the user guides, which are saved on the USB stick, provided to you when you moved into your home (hard copies will also have bene provided, where available). Typical build defects may include:

  • Alarm failure
  • Blockages to waste and drains (unless caused by the homeowner)
  • Major cracking (over 5mm) to bricks and plaster
  • Heating not working
  • Doors – warping/broken or faulty locks or hinges
  • Loose or leaking flashings
  • Leaking pipes/taps

Please not that damage caused by the homeowner is not covered and may incur a charge. Servicing is the responsibility of the home owner. Failure to maintain annual service checks on relevant appliances can invalidate any warranties.

If you believe that you have a genuine build defect, which requires attention, please follow the below link, to log this via the dedicated Occupant Portal.

Occupant Portal

Click here to log in.

If you have any trouble accessing the portal, contact the Aftercare Team:

Tel: 01444 675200
Email: Boklokaftercare@defects.uk.com