Access our ‘how to’ videos on how to take care of your home

Please note that there may be some variations between BoKlok homes, and we suggest that you consult your individual home/appliance manuals if further clarification is required.

 

Also note that the videos on this page were produced when IKEA still co-owned the brand, which is why the logo in the videos is incorrect. The films will be updated continuously.

Heating and hot water

General guidance about your internal heating system and how to operate the UniTower and the air source heat pump, which fuels your home (for houses).

Valliant programmer

A basic guide to programming your heating and hot water.

Radiators & TRVs

How to care for and maintain your radiators and Thermostatic Radiator Valves (TRVs) - including how to bleed a radiator.

Security in your home

How to ensure your doors and windows are secure.

Man locking door.

Ventilation

Understanding your Mechanical Extract Ventilation (MEV) system - where it is, what it does and how to run it efficiently.

Fire safety

Advice on the care and maintenance of the smoke alarms within your home and what to do in the event of a fire in your home.

Two smoke alarms and fire.

Kitchen overview

A general guide to your new kitchen including advice on the first use and the on-going maintenance of your appliances.

Bathroom overview

A general guide to your bathroom to include general maintenance and how to access the hidden panels should you encounter any problems.

Fixtures & fittings

Some general advice about the fixtures and fittings within your home (from where to hang things to the location of wires/pipes).

Consumer unit

A guide to the location and running of your consumer unit(s), which power all of the circuits in your home.

Hans managing the electricity switches.

Externals

A guide to caring for the external features of your home – such as your guttering and your new lawn and fences.

Warranties

An introduction to Checkmate, your new home warranty provider.

Emergencies

Advice on what to do in event of an emergency in your home - including how to shut off your water and electricity.

Kitchen with table and four chairs in new BoKlok home.

Care & maintenance of your home

As you settle into your new home, there are a number of steps that you can follow to ensure that your home feels fresh and new for longer.

 

In this area of the website, you can access a series of ‘How to’ videos, designed to assist you with the operation of your appliances and the general running of your home. You can also access our top tips on how best to care and look after your new home.
Apple blossom blue sky.

Useful contacts

A list of useful contact details incase you need any help as you settle into your new home.

 
Father and daughter on rug laughing

Report a fault

At BoKlok we have put checks in place to ensure that your home has been finished to a high standard. We hope you will not encounter any problems in your new home. However, if any genuine defects arise during the first two years of your warranty period, you should report these to us.

 

The best way to report a defect is through our dedicated Occupant Portal. Here you will have an opportunity to record the details of the defect, upload an image (if appropriate) and track its progress.