Access our ‘how to’ videos on how to take care of your new apartment

Please note that there may be some variations between BoKlok homes, and we suggest that you consult your individual home/appliance manuals if further clarification is required.

 

Also note that the videos on this page were produced when IKEA still co-owned the brand, which is why the logo in the videos is incorrect. The films will be updated continuously.

Water and heating pipes.

Heating and hot water

General guidance about how to operate the heating and hot water in your new home. 

Heating programmer

A basic guide to programming your heating and hot water.

Hand with glove holding on radiator.

Radiators & TRVs

How to care for and maintain your radiators - including how to bleed a radiator.

Security in your home

How to ensure your doors and windows are secure.

Person opening the ventilation over window.

Ventilation

Understanding your Mechanical Extract Ventilation (MEV) system and how to keep your home well ventilated.

Fire safety

Advice on the care and maintenance of the smoke alarms within your home and what to do in the event of a fire in your home.

Smoke alarm.
Owen in kithcen.

Kitchen overview

A general guide to your new kitchen including advice on the first use and the on-going maintenance of your appliances.

Bathroom overview

A general guide to your bathroom to include general maintenance and how to access the hidden panels should you encounter any problems.

Man holding shower nozzle.
Woman haning up paintings on the wall.

Fixtures & fittings

Some general advice about the fixtures and fittings within your home (from where to hang things to the location of wires/pipes).

Consumer unit

A guide to the location and running of your consumer unit(s), which power all of the circuits in your home.

Hand managing consumer unit.
Woman painting a wall next to shrinkage tips.

Running in your new home

An introduction into running in your new home - including tips on how to reduce the impacts of shrinkage.

Data and communications

A guide to the data and communications systems in your home.

Man looking at tablet.
Person managing the Phone entry system.

Intercom system

A guide to using the intercom system within your home.

Emergencies

Advice on what to do in event of an emergency in your home - including how to shut off your water and electricity.

Warranties

An introduction to the NHBC, your new home warranty provider.

Apple blossom blue sky.

Useful contacts

A list of useful contact details incase you need any help as you settle into your new home.

 
Kitchen with table and four chairs in new BoKlok home.

Care & maintenance of your home

As you settle into your new home, there are a number of steps that you can follow to ensure that your home feels fresh and new for longer.

 

In this area of the website, you can access a series of ‘How to’ videos, designed to assist you with the operation of your appliances and the general running of your home. You can also access our top tips on how best to care and look after your new home.
Father and daughter on rug laughing

Report a fault

At BoKlok we have put checks in place to ensure that your home has been finished to a high standard. We hope you will not encounter any problems in your new home. However, if any genuine defects arise during the first two years of your warranty period, you should report these to us.

 

The best way to report a defect is through our dedicated Occupant Portal. Here you will have an opportunity to record the details of the defect, upload an image (if appropriate) and track its progress.