Useful contacts

A list of useful contact details incase you need any help as you settle into your new home.

 

Congratulations on your new BoKlok home! We thought it may be helpful to compile a list of useful contact details, so that you have them close to hand, should you require any assistance. All of this information is also available in your Home User Guide (HUG), which will have been provided to you, upon legal completion.

BoKlok Aftercare Department
Tel: 01444 675200
Email: Boklokaftercare@defects.uk.com

Emergency Repairs - Out of Hours
Emergency repairs are those required to avoid immediate danger to your health and safety or to the integrity and safety of the building. During office hours please contact the customer care team on the above number. However outside of office hours a 24 hour service is provided:
Tel: 0330 1244210

Managing Agent: First Port
Tel: 0333 321 4080 / 07763 215 119
Out of Hours Tel: 0333 321 6454
Email: help@firstport.co.uk 

BoKlok Customer Care
Email: customercare@boklok.co.uk
If during the first two years of occupancy you have any queries or questions, the customer care team should be your first point of call. Please note: this email address is only to be used if you wish to get in touch with the Boklok Customer Care team and strictly not to report defects.

Warranty Providers:

Checkmate (houses)
Web: checkmate.uk.com
Tel: 020 7933 2626
Email: claimsadmin@checkmate.uk.com

NHBC (apartments)
Web: nhbc.co.uk
Tel: 0800 035 6422
Email: ccsupport@nhbc.co.uk

Kitchen with table and four chairs in new BoKlok home.

Care & maintenance of your home

As you settle into your new home, there are a number of steps that you can follow to ensure that your home feels fresh and new for longer.

 

In this area of the website, you can access a series of ‘How to’ videos, designed to assist you with the operation of your appliances and the general running of your home. You can also access our top tips on how best to care and look after your new home.
A lady reading a story to her daughter

A customer focused approach

At BoKlok we are committed to putting the customer first.
Living room in grey.

Your frequently asked questions

Below we have answered some of the most commonly asked questions, posed by our home owners.